Frequently Asked Questions

• What is videomaker.me?

  videomaker.me is an advanced platform that utilizes Luma AI Dreammachine technology to assist creators and businesses in generating high-quality video content efficiently. With features tailored for different user needs, videomaker.me ensures efficient and creative video production.

• What does "commercial use" mean in the Basic and Pro plans?

  The commercial use license allows you to utilize the generated videos for business purposes, including marketing, branding, and commercial distribution, without any restrictions.

• Are the videos generated watermark-free?

  Yes, both the Basic and Pro plans offer watermark-free videos, ensuring professional and clean outputs for your projects. The Free plan includes videos with watermarks.

• How secure is the payment process?

  We use Stripe for processing payments, which supports various credit cards and payment methods. Stripe is known for its robust security measures and does not store any credit card information, ensuring maximum safety for your transactions.

• How can I cancel my subscription?

  You can cancel your subscription anytime by selecting Edit Billing Details on your account settings page: https://videomaker.me/user/settings. If you need any help, email us at [email protected] with your subscription account details or a screenshot, and we’ll assist you as soon as possible.

• Are the generated videos private?

  In the Basic and Pro plans, your video generations are private, meaning your videos are secure and not accessible to others on the platform. The Free plan does not include private generation.

• What about the speed of video generation?

  For users on the Free plan, video generation may be slower during peak times. High demand can lead to longer waiting periods for video generation, especially during busy periods.

• What if I encounter issues during use?

  If you have any problems while using videomaker.me, please contact us at [email protected] for assistance.